Refund policy

GURUPUJAN

RETURN, REFUND & EXCHANGE POLICY

At GURUPUJAN, we are committed to delivering spiritually authentic products. Due to their sensitive and customized nature, we enforce a strict policy.

By purchasing, you agree to these terms without exception.

โณ Return Window

Request a return within 3 calendar days ONLY if:

  • Physically damaged upon arrival
  • Defective or unusable
  • Received the wrong product
Requests after 3 days will be automatically rejected.

๐Ÿ“ธ Mandatory Proof

Unboxing Video: Must show the sealed package being opened. No cuts or edits allowed.

Photos: Clear images of the product, packaging, and the defect.

No video = No refund/exchange. No exceptions.

โŒ Non-Returnable Items

Energised Products: Yantra, Mala, Jadi Buti, Shukar Dant

(Spiritually activated; cannot be reused)

Natural-Origin: Animal tooth/bone, sacred herbs, roots, feathers

(Unique and perishable)

Custom & Precious: Personalized pendants, Silver/Gold items, Gift Cards

(Final sale items)

Hygiene Items: Prasadam, powders, oils, soaps, body products

(Purity cannot be guaranteed after delivery)

๐Ÿ“ฆ Return Process

1. Return at your own expense to our address.

2. Share the tracking ID and courier receipt.

3. Item must arrive within 7 working days of approval.

4. Refund issued within 10 business days after inspection.

๐Ÿ’ธ Refund Deductions

For refused or canceled orders, we deduct:

  • Processing Fees: Payment gateway charges.
  • Packing Fees: Materials and handling.
  • Courier Charges: Forward and return shipping.

๐Ÿ” Exchange Policy

We offer exchanges only with prior approval.

Step 1: Email Approval
Send your request to support@gurupujan.comย with:

  • Unboxing video (no cuts/edits)
  • Clear product photos
  • Order details
Exchange will NOT be accepted without email approval.

Step 2: Send Product
After approval, customer must ship the product at their own expense to seller address.

  • No self pickup available
  • Share tracking ID via email
  • Courier Charges will be reimburse as coupon.ย 

Step 3: Replacement Dispatch
Replacement will be sent only after receiving and inspecting returned item.

All exchange communication will be strictly via email: gurupujan@myyahoo.com

๐Ÿ“Œ Final Disclaimer

  • We reserve full rights to reject any request that doesn't comply.
  • Unapproved returns/exchanges will be disposed of without notice.
  • Repeated requests may lead to blacklisting.

Contact: support@gurupujan.com

Legal: Disputes adjudicated only in the Delhi High Court.